We use Australia Post for deliveries, ships from our warehouse in VIC:

• Standard Flat Rate: $10.95
• Express Shipping (up to 5kg): $16.95
• Orders $150 and over: FREE

If you need your ordered delivered to you urgently, we recommend you choose the Express Shipping option when placing your order.

Please note, Australia Post no longer guarantee next day delivery on Express Shipping, but you will be guaranteed to receive your parcel much sooner than the Standard shipping option.

We use Australia Post for international deliveries, ships from our warehouse in Australia:

• Standard International Flat Rate: AUD $19.00
• Orders $200 and over: FREE

Australia Post delivery timelines: 5-10 Business Days

We use USPS for local USA deliveries, ships from our warehouse in New York:

• Flat Rate USPS Shipping: $8.00
• Orders USD $80 and over: FREE

For our Canadian customers, we ship from our Australian warehouse.

FLAT RATE INTERNATIONAL SHIPPING: CAD $28.00

Australia Post delivery timelines: 5-10 Business Days

Australia and Canada have a free trade agreement in place, this means there are no customs duties for shipping from Australia to Canada.

For our Southeast Asian customers, we ship from our Australian warehouse.

FLAT RATE INTERNATIONAL SHIPPING: AUD $30.00

Australia Post delivery timelines: 5-10 Business Days

For our UK customers, we ship from our US warehouse.

FLAT RATE INTERNATIONAL SHIPPING: GBP $18.50

USPS delivery timelines: 10-15 Business Days

Please check your country customs tax laws before purchasing as you may be subject to paying additional fees from your government/customs department on arrival of parcels into your country. Customers are responsible for paying these taxes should there be any applicable. 

We aim to process and dispatch orders within 48 hours of receiving orders. 

We employ mums to help pick and pack your orders who work during school hours. 

During our busy sale events, orders can take between 3-4 business days to process.

Before placing your order, please double-check that your delivery address is correct and complete, including any unit or apartment number, street, suburb, state and postcode. If you notice a mistake after ordering, please email us as soon as possible at customer@babylovessleep.com.au. The sooner we hear from you, the more likely we can update it before your order is dispatched.

Please see 'Returned Parcels' section below for what happens if your parcel is returned to us due to incorrect address.

You will receive a shipping notification email with tracking number to let you know your order has been dispatched. Please allow up to 24 hours upon lodgement at an Australia Post or USPS facility for your tracking to update with the latest information before checking your tracking link.

Track your order from your phone

For the easiest way to follow your parcel, download one of these free apps and turn on notifications:

• Shop app (by Shopify): follow your order from purchase right through to delivery, with updates at every step. It works wherever you are in the world.
• AusPost app: for orders sent with Australia Post. Track your parcel, choose a safe place, and see photo proof of delivery.
• USPS Informed Delivery app: for orders sent within the USA. Track your parcel and get delivery notifications.

Once your orders are lodged with Australia Post or USPS, actual delivery timelines are as per Australia Post or USPS advertised delivery timelines. 

If you haven't received your order within Australia Post's delivery timelines, we suggest you first check the tracking link provided on your shipping confirmation email. 

If your tracking shows your parcel as delivered but you can’t find it, please check any safe places around your home, with neighbours, and at your local post office or parcel locker.

If it still can’t be found, or your tracking hasn’t updated for several days, please email us at customer@babylovessleep.com.au with your order number, and we’ll lodge an investigation on your behalf and keep you updated.

Australia Post Missing Parcel Investigation Process and Timelines

Australia Post can only open an investigation once 10 business days have passed since the expected delivery date, so we’ll lodge one as soon as we’re able. You’re also welcome to lodge an enquiry yourself using their missing or lost item form.

USPS (USA) Missing Mail Search Process and Timelines

USPS first asks your local post office to search for the parcel, and a full Missing Mail Search can only be lodged at least 7 days after the parcel was posted. You’re also welcome to start this yourself through USPS Missing Mail.

If your parcel is confirmed lost, we’ll resend your order. If the original parcel turns up afterwards, we kindly ask that you let us know and return it to us.

If a parcel is returned to us by Australia Post because of an incorrect or incomplete address entered at checkout, we’re happy to send it out again. A reshipping fee will apply to cover the new postage, and we’ll be in touch with a payment link once you’ve confirmed your correct address. Your order will be dispatched again as soon as payment is received.